Shipping and Returns Overview
This Shipping and Returns document applies to purchases made from JinQiu Qihe (HK) Limited through cfwyogawear.com. By placing an order, the customer accepts this policy. This policy is part of the Terms of Service. If a conflict exists, the Terms of Service control.
Order Processing and Shipping
Orders are processed after payment authorization and address verification. JinQiu Qihe (HK) Limited ships products to the address provided at checkout. Delivery timelines depend on destination, carrier availability, customs processing, and local postal conditions. JinQiu Qihe (HK) Limited does not guarantee a specific delivery date. Tracking information is provided when the carrier makes it available. Title and risk of loss pass to the customer upon carrier delivery according to applicable law.
Customers must provide a complete and accurate shipping address. JinQiu Qihe (HK) Limited is not responsible for delays or losses caused by incorrect addresses, failed delivery attempts, or customs holds. International customers are responsible for duties, taxes, and customs fees.
14-Day No-Reason Refund Policy
The customer may request a return and refund within 14 calendar days from the date of delivery. The customer does not need to provide a reason. The return window begins on the delivery date. Requests submitted after 14 calendar days from delivery are not eligible for a no-reason refund.
To qualify, items must be unused and in original packaging. All original tags, labels, and included accessories must be present. Items must not show signs of wear, washing, alteration, or damage caused after receipt. JinQiu Qihe (HK) Limited inspects every returned item before approving a refund.
Return Shipping Costs
The buyer completely bears return shipping costs. JinQiu Qihe (HK) Limited does not provide prepaid return labels for no-reason returns. The buyer pays all return shipping charges, insurance, and tracking fees. JinQiu Qihe (HK) Limited does not reimburse return shipping costs for no-reason returns.
The buyer must use a trackable shipping method. The buyer bears the risk of loss or damage during return transit. JinQiu Qihe (HK) Limited is not responsible for returned items that are lost or damaged before delivery to the return address.
Return Process
1. Contact JinQiu Qihe (HK) Limited at [email protected] within 14 calendar days of delivery. Provide the order number, item name, and request for return.
2. JinQiu Qihe (HK) Limited reviews the request and sends return instructions if the item qualifies under this policy.
3. Pack the item securely in original packaging. Include all original tags, labels, and accessories. Do not attach shipping labels directly to product packaging.
4. Ship the return to the recipient JinQiu Qihe (HK) Limited. The contact phone is +852 4484 2907. The specific return address is SUITE 6503, 65/F, CENTRAL PLAZA, 18 HARBOUR ROAD, WAN CHAI, HONG KONG.
5. Send the tracking number to [email protected]. JinQiu Qihe (HK) Limited uses the tracking number to confirm delivery of the return.
6. JinQiu Qihe (HK) Limited inspects the returned item after delivery. If the item meets the return conditions, JinQiu Qihe (HK) Limited approves the refund to the original payment method.
Refund Timing
The refund arrival time is at least 14 days. This period begins when JinQiu Qihe (HK) Limited receives the returned item and confirms that it meets the return conditions. The refund is issued to the original payment method used for the purchase.
PayPal refunds take at least 14 days. In some regions, local laws require up to 30 days for PayPal refunds. In those regions, the PayPal refund can take up to 30 days. JinQiu Qihe (HK) Limited follows the longer period when local law requires it. Refund arrival time also depends on the payment provider, bank, or card issuer. JinQiu Qihe (HK) Limited does not control processing times after the refund is submitted.
Original shipping charges are not refunded for no-reason returns. The customer is responsible for all return shipping costs. If local law provides a different right, that law controls.
Damaged or Defective Items
Any claim for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day claim period matches the Terms of Service. The customer must contact JinQiu Qihe (HK) Limited at [email protected] within exactly 7 days of receipt. The claim must include the order number, item name, a description of the damage or defect, and photographs that show the condition of the item and packaging.
Claims submitted after exactly 7 days of receipt are not eligible. JinQiu Qihe (HK) Limited reviews each claim and determines the remedy under the Terms of Service. The customer must keep the item and packaging until JinQiu Qihe (HK) Limited completes the claim review.
Non-Returnable and Condition Requirements
Items that do not meet the condition requirements are not returnable. Items must be unused and in original packaging. Items must include all original tags, labels, and accessories. Items with signs of wear, washing, alteration, odor, or damage caused after receipt are not returnable. Items returned without prior return authorization are not returnable.
JinQiu Qihe (HK) Limited does not accept returns that fail these conditions. JinQiu Qihe (HK) Limited refuses delivery of such returns or returns them to the customer at the customer's expense. This policy does not limit any non-waivable rights under applicable law.
Contact Information
Questions about shipping or returns must be sent to [email protected]. The contact phone is +852 4484 2907. The company address is SUITE 6503, 65/F, CENTRAL PLAZA, 18 HARBOUR ROAD, WAN CHAI, HONG KONG. The website is cfwyogawear.com.
